Welcome to our frequently asked questions center. Many of the frequently asked questions about our hosting services are answered in the following categories. If you have any additional questions not answered here, please do not hesitate to contact us at support@protgp.com, or through our Live Help system.

Presales Questions

Administration and Billing

Questions about how to control your account and what our billing procedures are.

Electronic Mail

Questions about the e-mail services provided with our Web hosting.

Domain Names

Questions about domain name registration, transfers, and parked domains.

Account Features

Questions about the features of our Web hosting services, and how those services can be used.

Security

Questions about our network and server security.

General Information

Questions about everything else.

Copyright Complaints

All about copyright and how to give and respond to a complaint of copyright violation

Postsales Questions

Server Paths

Paths to various utilities and directories on our systems.

CGI Scripts

Questions about cgi-bin scripts and how you can get yours to work.

Working with .htaccess

How to work with .htaccess files, setup custom error pages, and create hotlinking protection.

Mailing List Management

How to work with our mailing list management software.